Delivery & Return
Free delivery available on 100s of products over ₹999/- . Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Order Processing and Shipping Times
Order Processing:
Orders are typically processed within 24-48 hours of placement, excluding weekends and holidays.Shipping Times:
- Domestic Shipping: Orders are typically shipped within 2-3 business days after processing.
- International Shipping: Shipping times for international orders vary depending on the destination country and chosen shipping method. Please allow 7-15 business days for delivery.
Shipping Carriers
We utilize reputable shipping carriers such as DTDC, BlueDart, and Delhivery to deliver your orders.
Shipping Costs
- Domestic Shipping: Shipping costs are calculated based on the weight, dimensions, and destination of your order.
- International Shipping: International shipping costs are calculated based on the weight, dimensions, destination country, and chosen shipping method.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. We are unable to modify shipping addresses once an order has been processed.
Damaged or Lost Shipments
- Damaged Items: If you receive a damaged item, please contact our customer support team immediately. We will provide instructions on how to return the damaged item and arrange for a replacement or refund.
- Lost Shipments: If your shipment is lost, please contact our customer support team. We will investigate the issue and take necessary steps to resolve it.
Import Duties and Taxes
For international orders, any applicable import duties and taxes are the responsibility of the customer.
Exchange or Return of Goods
Our exchange policy is designed to accommodate instances where you wish to exchange your purchase for another item of equal or lesser value. To qualify for an exchange, the following terms and conditions apply:
Terms and conditions
- The item must be in its original condition, with all tags and packaging intact.
- Exchange requests must be made within 7 days of the original purchase.
- Proof of purchase, such as a receipt or invoice, is required for all exchanges.
Eligibility criteria
Not all items are eligible for exchange. Please refer to our website or contact our customer service team for a list of eligible products and any applicable restrictions.
Return Policy
Our return policy allows you to return eligible items for a refund within 3 days of the original purchase date. To initiate a return, please follow the procedures outlined below:
Procedures and guidelines
- Contact our customer service team to request a return authorization.
- Pack the item securely and include all original packaging and documentation.
- Ship the item back to us using a traceable shipping method.
Exceptions and restrictions
Certain items may not be eligible for return, including:
- Customized or personalized products
- Items marked as final sale
- Products that have been used or damaged by the customer
FAQs
Can I exchange an item for a different model or size?
- Yes, as long as the item meets our exchange policy criteria, you can exchange it for a different model or size.
How long does it take to process a return?
- Once we receive your returned item, please allow 5 business days for processing and verification.
Are there any restocking fees for returns?
- We do not charge restocking fees for eligible returns. However, certain restrictions may apply.
Can I return an item purchased online to a Bullspark Motors store?
- Yes, you can return online purchases to any Bullspark Motors store within the specified return period.
What should I do if I receive a damaged or defective item?
- Please contact our customer service team immediately to arrange for a replacement or refund.
